When we first saw 6-year-old Gustavo* at a school screening, he’d never been to a dentist. Our screening identified urgent needs, and when Gustavo was seen in the clinic, we found that he needed a baby root canal, teeth extractions that required two space maintainers, and to have several cavities filled. While Gustavo’s family had believed that their Medi-Cal had been terminated, Sonrisas Care Coordinator discovered that the family still had coverage – not only dental but medical as well. Our staff then helped Gustavo’s mom find an in-network dentist close to their home. When she was unable to schedule an appointment for Gustavo, our Care Coordinator carefully navigated Sonrisas’ own full clinic schedule to find appointments to complete needed treatments for Gustavo.

*Names have been changed to protect patient Privacy